Motorized WheelChair

Common Questions

Can you bill Medicare for me?

SpinLife provides courtesy billing for mobility scooters.  This means that we will provide you with the necessary paperwork, work with you to make sure your paperwork in accurate and complete, and then file your claim with Medicare.  If eligible, Medicare will reimburse you directly.  Our billing staff can give you full details on how much Medicare may pay toward your scooter, but generally, Medicare pays 80% of an allowable amount.   Medicare usually provides reimbursement within 30 days.

Will Medicare pay for my scooter?

Medicare may pay for an electric scooter if the beneficiary is unable to safely complete their activities of daily living within their home and unable to use a manual wheelchair, cane, crutches, or walker. (See full Medicare policy)

Can I take my scooter on an airplane?
All mobility scooters sold at SpinLife have batteries that are “maintenance free” and are allowed on airlines. SpinLife advises that regardless of your maintenance free battery type (“gel cell” or “sealed lead acid”) that you check with the airline directly to get their approval.

Will I be charged sales tax?
No.*

Is shipping free?
Yes, standard ground shipping is FREE for all electric scooters. (Orders over $50 always ship for free at SpinLife.)

What happens if my scooter breaks down?

SpinLife is here to support you through the complete sale and this includes helping you with any problems that may arise after you receive your scooter.  Please contact us directly at 800-850-0335 and we will attempt to troubleshoot it over the phone.  Many times it is the flip of a switch or re-connecting a wire to help you get on your way again. If we are not successful with that or it indicates a bigger problem we will arrange for a service technician to come to your home (only available on Pride, Invacare, Golden Technologies and select ActiveCare scooters.)  If you have a scooter by a different manufacturer, we will contact the manufacturer to obtain warranty parts and have them shipped to your home.

What happens if I want to return my mobility scooter?
If your 3 or 4-wheel motorized scooter arrives and it is not what you expected or needed, you can return it within 30 days as long as it is unused (tires are clean and no scratches) and in its original packaging.  On all units the customer is financially responsible for freight charges. If the scooter arrives damaged or is not what you ordered, SpinLife will arrange for freight and for shipping you an undamaged or corrected unit.

*Sales tax is applied to certain products shipped to the state of Ohio.